Requesting an IOD from a File

Use the steps below to create an IOD request for a file and add it to your basket.

NOTE:Refer to Requesting an IOD from an Unlisted File and Requesting an IOD from an Unlisted Open Shelf File for directions specific to those two types of file requests.

Select Records Management | Search, Retrieve. The Search Results screen is displayed.
Perform a search for the file(s) containing the documents to be scanned.
Select from the Action column. The Request Image on Demand screen opens.
NOTE: Use the multi-select functionality to create an IOD request that applies to multiple files. Click the multi-select tick box located at the left of the Item Type column to select files.The multi Action drop-down, located at the top left-hand side of the screen, becomes active as soon as two or more files are selected. Click the multi Action drop-down and select Request IOD.
Enter information that will help Iron Mountain locate the document to be scanned:

Enter up to 5 characters in the Requested For field to identify the person who requested the IOD. This information is included
Enter a description of the document that you need Iron Mountain to retrieve and scan. Iron Mountain uses this description to locate the document.

Click Save to List. Iron Mountain Connect Records Management creates a separate line item for each document request from within the same file. Line items for the same file are combined into a single IOD request and appear as one item in the basket.

NOTE: You must add your request to the basket to save it. Requests will be lost if you click Cancel or close the screen before adding the request(s) to the basket.
Repeat steps 4 and 5 to request images of additional documents within the same file. You are able to return at a later time and enter additional requests if necessary.
Click Add to Basket. A single IOD request containing all of the IOD document line items for the file is created and added to the basket, and the basket is incremented by one. A link to view and edit the IOD request is now displayed underneath the Action drop-down button and underneath the Retrieval Method drop-down in the Retrieval Order Basket Items step of the retrieval order wizard.
Follow the steps in Entering a Retrieval Order to finish processing this IOD request.
NOTE: Because an IOD request is for a document within a file and an XOD request is for a study of a film, these two types of functionality are not available for a single file (i.e. if you select IOD for a file, XOD will appear greyed out).

After you complete an IOD order, you are able to edit and cancel it while it has a status of Submitted for Processing.